BELENMAN PRIVACY POLICY
At Belenman, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.
1. Information We Collect
When you use our website or purchase from Belenman, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order and transaction details
- Account information
- Communications with our customer service team
- Website usage and device information
Payment information may also be processed by third-party payment providers used to complete your transaction.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Provide order updates
- Process returns, refunds, or exchanges
- Respond to customer enquiries
- Manage customer accounts
- Prevent fraud or unauthorized transactions
- Improve our website, products, and services
- Send promotions or marketing communications where permitted or with your consent
- Comply with applicable legal and regulatory requirements
3. Sharing of Personal Information
Belenman does not sell or rent your personal information.
We may share necessary information with trusted third parties that help us operate our business, including payment processors, courier and delivery companies, website or e-commerce service providers, and other service providers necessary to fulfil your order or provide our services.
Information will only be shared where reasonably necessary and subject to applicable law.
4. Payment Information
Payments may be processed through third-party payment providers.
Belenman may not directly store complete credit or debit card information where payments are securely processed by an external payment provider.
Your use of a third-party payment service may also be subject to that provider's own privacy policy and terms.
5. Cookies & Website Data
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.
You may disable certain cookies through your browser settings, although some website functions may not operate correctly as a result.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain business and transaction records, resolve disputes, and comply with applicable legal or regulatory requirements.
8. Your Personal Information
Subject to applicable Malaysian law, you may contact us to request access to or correction of your personal information.
You may also contact us regarding questions or concerns about how your personal information is collected or used.
9. Marketing Communications
Where applicable, Belenman may send you promotional information, product updates, special offers, or other marketing communications.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
10. Third-Party Services & Links
Our website may contain links to third-party websites or use services provided by third parties.
Belenman is not responsible for the privacy practices of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.
11. Children's Privacy
Our website and services are not specifically intended for children.
We do not knowingly collect personal information from children except where permitted by applicable law or with appropriate consent.
12. Changes to This Privacy Policy
Belenman may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, or applicable legal requirements.
The latest version will be published on our website together with the updated effective date.
13. Malaysian Data Protection
Belenman handles personal information in accordance with applicable Malaysian data protection requirements, including the Personal Data Protection Act 2010 (PDPA) where applicable.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact Belenman Customer Support through the contact information provided on our website.
