BELENMAN REFUND & RETURN POLICY
At Belenman, we carefully inspect our products before shipment. We want to ensure that every order reaches our customers in good condition.
1. Report Within 24 Hours
Customers are required to inspect their order immediately upon receiving it.
If your item arrives damaged, defective, incorrect, or with any other issue, please contact Belenman within 24 hours of receiving the parcel.
Please provide:
- Your order number
- Clear photos of the item
- Photos of the packaging
- Video showing the issue, where applicable
Claims submitted after the 24-hour notification period may be subject to additional review.
2. Damaged or Defective Items
If the product is confirmed to have arrived damaged, defective, or materially different from what was ordered, Belenman will review the case and provide an appropriate solution.
Depending on the circumstances, this may include a replacement, exchange, refund, or other appropriate remedy.
Where applicable, Belenman will bear re-delivery costs as required under Malaysian consumer law.
3. Human-Caused Damage
Belenman is not responsible for damage caused by the customer after delivery.
Returns, refunds, exchanges, or replacements will generally not be accepted for damage resulting from:
- Misuse or improper handling
- Accidental damage
- Drops, impacts, or excessive force
- Unauthorized modification or repair
- Disassembly of the product
- Improper maintenance
- Failure to follow product instructions
- Use outside the product's intended purpose
- Normal wear and tear
4. Change of Mind
Returns or refunds for change of mind, personal preference, or ordering the wrong item/size/colour are generally not accepted unless otherwise approved by Belenman or required by applicable law.
Please review all product information carefully before completing your purchase.
5. Return Approval
Please do not return any product without contacting Belenman first.
Customers must receive return instructions or approval from our customer service team before sending an item back.
Unauthorised returns may not be accepted.
6. Condition of Returned Items
Where a return is approved, the product should be returned with its original accessories, packaging, manuals, and other included items where reasonably possible.
Belenman reserves the right to inspect returned products before approving a refund, replacement, or exchange.
7. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed through the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.
8. Shipping Costs
For verified defective, damaged, incorrect, or materially different products, shipping or re-delivery costs will be handled in accordance with applicable Malaysian consumer law.
For other approved returns that are not caused by an error or defect attributable to Belenman, return shipping costs may be the customer's responsibility.
9. Consumer Rights
This Refund & Return Policy does not exclude or limit any rights or remedies that customers are entitled to under applicable Malaysian consumer protection laws.
10. Contact Us
If you experience any problem with your order, please contact Belenman Customer Support within 24 hours of receiving your parcel.
Please include your order number and clear photos/videos of the issue so that we can assist you as quickly as possible.
